Cancellation & Returns Policy

Skincare to treating the whole problem rather than individual symptoms

LA Skincare Cancellation & Returns Policy

At LA Skincare, we aim to provide you with the highest quality products and excellent customer service. Below you’ll find our policy on cancellations, returns, and refunds, whether you are purchasing as a retail customer or a stockist.

For Consumers (Retail Customers)

Order Cancellations

  • You may cancel your order within 1 hour of placing it, provided it has not yet been dispatched.

  • To cancel, please contact us immediately at [your email] or call [your phone number] quoting your order number.

  • If your order has already been dispatched, it cannot be cancelled. You may return it in accordance with our returns policy below.

Returns & Refunds

  • If you change your mind, you may return your item(s) within 14 days of receipt, provided the products are unused, unopened, and in original packaging.

  • To initiate a return, please contact us first with your order number and reason for return.

  • Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

  • Once the return is received and inspected, we will notify you of your refund approval. Refunds will be processed to your original payment method within 5–10 working days.

  • For hygiene reasons, we cannot accept returns on opened or used skincare products unless they are faulty.

For Stockists

Order Cancellations

  • Orders may be cancelled within 24 hours of placement, provided they have not yet been dispatched.

  • Cancellations after 24 hours or after dispatch may be subject to a 15% restocking fee.

  • Custom, bespoke, or private label orders cannot be cancelled once production has begun.

Returns & Refunds

  • Stockist returns are only accepted for damaged, faulty, or incorrect items. You must notify us of any issues within 5 working days of receiving your order.

  • All returns must be authorised by us before being sent back. Unauthorised returns will not be accepted.

  • Returned items must be in original packaging, unused, and suitable for resale.

  • Approved refunds or replacements will be processed promptly once we have received and inspected the returned goods.

If you have any questions regarding cancellations or returns, please contact our customer service team at [your email] or [your phone number].

We’re here to help and want you to love using LA Skincare as much as we love creating it.